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It Pays To Call The Company

July 16th, 2007 at 01:25 pm

Last Christmas we exchanged names in our family and my son, Z, had my name. I needed a can opener and wanted one that would last. I picked a KitchenAid, thinking it would be the best. It worked well for about a month and then was lousy.

In April or May I finally decided to call the company and they readily agreed to send out a replacement, free of charge. I can already tell that this one is 100% better.

Just the other day I was at a friend's house and she had the exact same problem with the KitchenAid can opener she had purchased about 6 months ago. I encouraged her to call the company right away.

I am so impressed when a company has outstanding customer service - You can be sure that I will purchase from and recommend that company forever!

4 Responses to “It Pays To Call The Company”

  1. Amber Says:

    Oustanding I am not sure, I am willing to bet that this item has been or possibly on the verge of a recall, but I am glad you got the replacement

  2. fern Says:

    When i run across a company with really great customer service, it really stands out in my mind and i tend to tell people about it. Like the experience i had with SmartSolar, the folks who replaced the pump on my solar birdbath/fountain.

  3. LuckyRobin Says:

    Electric can openers are hit or miss, regardless of the brand, at least from my experience. I've gone back to using a manual can opener, but one that cuts under the rim so there are no sharp edges. It's easy to use and never breaks down.

  4. tklahn Says:

    This actually was a manual can opener. It was weird - kind of like the blades didn't come together right. My friend's worked exactly the same way, so we were thinking it was a bad batch.

    I can't ever imagine going to an electric opener. If the can is imperfect at all, they don't work.

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