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Bank Can't/Won't Help With SunRocket

July 19th, 2007 at 09:15 pm

Since the bank card is not a TRUE credit card, they can't (won't) do anything about the fact that we were charged for 1 year of service but only received 1 month. They "don't have the staff to check into whether or not a company follows through or goes out of business or . . ."

So, I told them that I've learned to use my debit/credit/bank card for ONLY local purchases. Any other purchases (online or via telephone) should be made using a TRUE credit card. Some SunRocket users are already getting their money back via a charge-back from their credit card.

I know $200 is a minor amount to many people. And I also know that other people have lost so much more $$ than we did. I guess the real frustration is that these businesses can do whatever they want, not even telling their customers so they can get another telephone service going, and then just file bankruptcy.

Oh well, I guess that's life. BTW, we finally got an email stating what was going on and telling about a couple of no-name internet telephone companies that would give us a "good deal". The other thing that I learned is to go with a well-known company, so I said "no thanks" to the companies that they recommended. I'm waiting on Earthlink to send their equipment so that we can make long distance calls again.

1 Responses to “Bank Can't/Won't Help With SunRocket”

  1. dickyvman Says:

    I too disputed my charges and my credit card company credited me for the full amount. Atleast one good thing came about of this.

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