If I was a swearer (is that a word??),I'd be swearing!
We have used Sunrocket for the last year and a half for our long distance VOIP phone. Two days ago they closed their business but didn't bother to tell their customers. So, here we sit without any long distance. Plus, you pay a year in advance, so "Bye, bye $200"!
So much for saving money by using their services. Hopefully I'll cool off in a day or two and just be able to chalk it up to a good lesson learned.
So mad I could spit!
July 19th, 2007 at 04:11 am
July 19th, 2007 at 04:48 am 1184820504
July 19th, 2007 at 01:56 pm 1184853368
July 19th, 2007 at 02:49 pm 1184856564
This sounds similar to what happened to me with a heating oil supplier who took a lot of people's money in my area, then didn't deliver, later went out of business. Several years later, state atty. general will be getting us partial refunds, the guy is bankrupt, but it's something.
July 19th, 2007 at 03:04 pm 1184857454
I'm going to my bank this morning to file a complaint, since I used our debit/credit card for the payments. Makes me wish I'd used a regular credit card, as I'm told it's easier getting money back thru a regular credit card. I'm hoping that they'll be able to recoup something, but I'm suspecting that SunRocket has probably frozen their accounts, etc.
I've learned some lessons: Stick with a tried and true company, Use a true credit card for all online purchases (so we have some recourse). Will be watching for other lessons to be learned from this.
July 19th, 2007 at 04:01 pm 1184860919